Salesforce Services

• Salesforce Integration Consulting

  Our expert Salesforce consultants help you with strategies for complex integration projects. We analyze your existing systems, identify challenges, and design scalable solutions to meet your unique business needs. Leveraging our experience with ERP (SAP, JDE) and OMS (Sterling, Salesforce OMS), we create seamless integrations while adhering to governor limits. We collaborate with you to assess requirements, develop a comprehensive plan, and ensure optimal functionality across systems.

• Salesforce Native Integrations

  Leverage Salesforce’s native connectors for a unified view of customer interactions across multiple clouds. Icreon specializes in seamlessly integrating Sales/Service Cloud, Salesforce Commerce Cloud, Community Cloud, and Marketing Cloud. These integrations enable data transfer, trigger personalized journeys, synchronize preferences, and manage communications across platforms. By connecting your Salesforce solutions, we streamline processes, enhance engagement, and unlock the full potential of your Salesforce ecosystem for a 360-degree customer view.

• ERP and CRM Integration

  We bridge the gap between front-office and back-office systems by integrating Salesforce with your ERP and CRM platforms. This integration provides a unified view of customer data, streamlines operations, and enhances efficiency, ensuring a cohesive and responsive business environment for improved decision-making and productivity.

• Custom System Integration

  Our team specializes in integrating Salesforce with your custom-built applications to forge a cohesive IT ecosystem as per your needs. We focus on ensuring seamless data flow and process automation, which optimizes the value of your existing tools. This approach enables interconnected, efficient operational framework, enhancing overall productivity and facilitating better data management across your organization.

• API Development & Management

  We develop and manage custom APIs to seamlessly integrate Salesforce with third-party applications. Our services ensure smooth data exchange and enhance functionality across various platforms. By improving system interoperability, we provide a cohesive user experience and enable more efficient business operations and better data utilization.

• Data Synchronization

  Achieve real-time updates across all integrated systems with Salesforce Connect. This framework allows seamless integration with external data sources like SAP NetWeaver Gateway and Microsoft Dynamics NAV without coding. Our services ensure your teams access the most current information, enhancing responsiveness and decision-making.

• Salesforce Integration with MuleSoft

  Icreon streamlines Salesforce integration with MuleSoft, connecting your CRM seamlessly with ERP, POS, and legacy systems. By leveraging APIs, we automate processes, enhance data accuracy, and improve customer experiences. Our approach ensures scalable, secure integrations that future-proof your business, allowing you to adapt swiftly to changing needs and deliver personalized, connected experiences efficiently.