Icreon transformed Jets.com’s flight sourcing operations with a customized automated scheduling platform Phoenix, helping them achieve 85% accuracy in operator selection and elevating efficiency, compliance, and customer satisfaction.
Key Takeaways
Direction
Speed
Velocity
The Challenge
Jets.com's operations heavily relied on sourcing flight options for customers, a process previously managed manually and prone to errors. This careful but manual approach carried the risk of human error, a risk too great for the high standards of Jets.com. Jets.com's internal initiative, the "Phoenix Application," aimed to streamline operations but highlighted the necessity for a fresh, tech-savvy perspective.
Significant challenges included data transparency and legal compliance. Ensuring all shared data met legal standards and receiving stakeholder review was crucial but difficult to achieve with manual processes.
The operations team’s reliance on excel sheets and external management made it challenging to connect with the right operators at the right price. The absence of a recommendation engine and predictive algorithms limited their ability to provide consistent, accurate operator options. These operational bottlenecks required a more advanced, automated solution to maintain Jets.com’s high standards and boost overall performance.
Our Solution
Icreon revamped Jets.com's Phoenix Application into a fully automated scheduling platform with predictive algorithms and real-time integrations. This streamlined flight sourcing, ensured legal compliance, enhanced operational speed, and improved communication, enabling Jets.com to meet growing demands and maintain their leadership in private aviation.
Direction
Jets.com’s need for operational predictability drove the redesign of Phoenix. Icreon’s strategy focused on addressing data transparency and legal compliance, ensuring stakeholder reviews and seamless synchronization across departments.
Speed
Icreon automated manual workflows with the development of Phoenix application. The team integrated Phoenix with the Maverick and Avinode marketplace for real-time data sharing, queue management, and intelligent recommendations. These innovations drastically reduced response times and manual errors.
Velocity
The Phoenix application revolutionized Jets.com’s operations by automating flight sourcing with 85% accuracy, enhancing speed, precision, and compliance. It streamlined workflows, improved customer satisfaction, and elevated service quality, positioning Jets.com for long-term growth, operational excellence, and a stronger competitive edge in the private aviation market.
The Results
Jets.com’s Phoenix platform, built on predictive algorithms, revolutionized flight scheduling by automating the sourcing process and addressing key inefficiencies. Achieving 85% accuracy in operator selection, Phoenix enhanced the speed and precision of sourcing, minimized human error, and reduced flight management time. This enabled Jets.com to respond more quickly to customer inquiries and offer competitive flight options, thereby elevating service quality.
Integration with Maverick allowed real-time data access and provided predictive insights on routes and pricing, further increasing customer satisfaction and ensuring compliance with legal standards. Internally, workflows were streamlined, allowing employees to focus on strategic tasks. Customer feedback highlighted faster responses and more accurate flight choices, boosting Jets.com’s market reputation. Ultimately, Phoenix transformed operations and established a strong foundation for long-term growth, operational excellence, and a competitive advantage in the private aviation industry.