Icreon transformed H+K International's operations, enhancing customer experience and optimizing order management. This modernization initiative led to a significant boost in sales while simultaneously reducing operating costs.
Key Takeaways
Direction
Speed
Velocity
The Challenge
Our Solution
Icreon partnered with H+K to modernize their ERP system and migrate vast product data, improving backend operations. They developed a web-based enterprise solution for managing clients, products, inventory, and orders. Icreon also created a multilingual digital storefront, integrated reporting tools, and implemented custom automations for faster, more accurate order processing. Machine learning and personalized features boosted user experience and sales through recurring orders and easier reordering.
Direction
Icreon devised a strategic roadmap to modernize H+K's technology infrastructure. This included upgrading ERP systems, migrating databases, and developing a scalable web solution to enhance operational efficiency and drive business growth.
Speed
Custom automation was introduced for freight management and recurring order triggers to streamline the customer journey and increase sales. Icreon implemented a scalable ERP system and launched a multilingual online storefront across 9 regions, enabling them to extend and respond to the increased demand. The digital storefront was equipped with a comprehensive reporting engine, offering H+K better insights into their products and client behavior.
Velocity
With the implementation of the right set of digital tools and custom automation, Icreon helped the company in areas like freight management, enabling them to process orders faster, with less steps, and an improved accuracy of orders delivery. Icreon enabled H+K’s transition to multiple payment solutions and introduced recurring orders, that triggered personalized messaging making it easier for clients to reorder and increased sales.