Assessing 700 global brands across 10 countries, we dive deep into online, mobile, and in-store experiences, revealing key insights and strategic recommendations for shaping the future of challenger brands.

Key Highlights

• Identify leading omnichannel brands and unravel their strategies for delivering seamless customer experiences.
• Explore the current market outlook of omnichannel capabilities across 700 global brands and benchmark against industry standards.
• Uncover your omnichannel maturity as our third-party research took a deep dive into auditing online, mobile, and in-store experiences, providing an unbiased assessment of omnichannel maturity.
• Unlock insights on what’s shaping up the customer experience from our executive leadership, to make informed decisions and stay ahead in the ever-evolving retail landscape.

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