Discover how Opun transformed home renovation landscape by connecting homeowners with reliable trade professionals and achieved remarkable revenue growth.
Drawing upon decades of experience in the home improvement sector, Opun, a subsidiary of John Lewis & Partners, lends their expertise to assist individuals in completing home improvement projects. The client encountered the substantial challenge of revolutionizing the UK home improvement industry, plagued by fragmentation and a lack of oversight. Their goal was to create a comprehensive solution that ensures homeowners can seamlessly hire trustworthy trade professionals and have their projects executed with efficiency and quality.
Learn how Icreon brought the transformation by creating a robust platform for Opun to simplify home renovation tasks from start to finish.
The home improvement industry in the UK lacks proper organization and structure. Often homeowners connect with and hire trade professionals via classified ads; leading to high probability of delays and sub-standard work as there is no overseeing authority.
The absence of a comprehensive and streamlined digital solution has continually hindered the transformative potential of home improvement projects, making it difficult for homeowners to envision and execute their dream spaces. In the interest of addressing this pressing challenge, the innovative experts at Opun embarked on a journey to develop a digital platform that would empower homeowners to transform their homes confidently and effortlessly. By offering a one-stop destination for expert advice, professional services, and seamless project management, Opun aimed to disrupt the status quo and redefine the possibilities of home improvement in the UK.
We couldn't be more thrilled with our experience working with Icreon. From the moment we partnered with them, it was evident that they were a team of dedicated professionals committed to bringing our vision to life. Their expertise in cutting-edge technology and user-centric designs played a pivotal role in redefining the home improvement industry for homeowners through our new online platform.
Opun teamed up with Icreon to revolutionize the way people approach home improvement tasks. Collaborating closely, they devised a comprehensive strategy to introduce a cutting-edge online platform solution that would streamline the home improvement process for customers. Leveraging Icreon's exceptional expertise in business process optimization, the partnership yielded impressive results.
Icreon's collaboration with Opun, a home improvement company, resulted in the creation of an exceptional app that has redefined the way individuals approach their home improvement projects. Through technological innovation, Icreon designed an intuitive app that seamlessly connects users with the most suitable experts for their home improvement projects. This app not only simplifies the user journey, but also transforms it into a personalized experience.
Icreon's commitment was truly exemplified through their integration of a dynamic chat module feature embedded into Opun's home improvement project app. By seamlessly weaving this interactive communication tool into the app's framework, Icreon transformed the way homeowners interact with their projects. The chat module fosters real-time and direct communication between homeowners and skilled experts, allowing for immediate clarifications, updates, and collaborative discussions.
Leveraging Icreon's expertise in cutting-edge technology and user experience design, Opun's platform offers users a complete end-to-end experience – from inputting service requests to connecting with skilled service providers and trade professionals.
The remarkable success of this partnership further solidified within the first year of the platform's launch. Notably, the website brought significant revenue through successful completion of home improvement jobs, demonstrating the confidence homeowners place in Opun.
The collaborative effort between Opun and Icreon not only redefined the home improvement experience for homeowners, but also provided a valuable platform for skilled professionals to showcase their expertise and connect with a broader customer base. The results stand as a testament to the power of combining expertise in technology and digital innovation to create transformative solutions in traditional industries. As a result of this partnership, Opun has solidified their position as a leading one-stop platform, streamlining the home improvement process and making a positive impact on the lives of homeowners across the UK.
