Description
Job Summary: The Product Evangelist work as of part of Icreon’s DXP/Content services vertical; analyzes client businesses, creates digital roadmaps, and lead ideation workshops that would eventually help clients elevate their businesses. This role will be key to understanding and documenting the capabilities needed to address business requirements and challenges.
The Product Evangalist is responsible for reviewing assigned business processes from end to end to identify and address operational, financial, and technological risks. They will identify opportunities to improve efficiency and lead small- to mid-size projects or assist on larger, more complex projects related to operational business functions.
Key Responsibilities:
Demonstrate up-to-date expertise in Information Systems and apply this to the development, execution, and improvement of action plans.
Support and align efforts to meet customer and business needs and have an exceptional understanding of customer experience.
Identify, create, and facilitate process design changes by conducting business and systems process analysis and design at a complex level; focusing on quality improvement and data management; ensuring data is reliable and valid; developing process improvements or re-engineering and recommending elimination; integrating new systems and processes with existing ones; partnering with internal and external customers to ensure systems provided meet the long-term business strategies.
Excellent communication and presentation skills
Manage customer relationships and expectations by developing a communication process to keep others up to date on project results.
Able to perform Market research, Knowledge and competitive analysis for new and existing accounts.
Lead or participate in multiple projects by completing and updating product documentation, managing product scope, adjusting schedules when necessary, determining daily priorities, ensuring efficient and on-time delivery of project tasks and milestones, following proper escalation paths, and managing customer and supplier relationships.
Collaborate with and articulate ideas and viewpoints to senior management, peers, and others to provide leadership to team members and peers.
Identify and drive the resolution of issues and, at the same time, hold self and team accountable for results.
Building and Developing products to grow it as a self sustaining unit in itself right from Product Conception to Design and Implementation
The role requires travel both to the US and UK locations and hence the ability to understand and immerse into the client environment while understanding cultural nuances.
Qualification:
Bachelor’s degree in Business Administration, Computer Science, or a related field.
MBA is added advantage
5+ years of Business Analyst, Consulting, or Product Management experience working on enterprise digital transformation projects.
Skills:
Experience working with Digital Experience Platforms focused on enhancing CX for clients.
Must be able to plan, organize, and conduct workshops and in-person sessions with stakeholders.
Keen ability to simulate and express practical problems using visual tools, to create easy-to-follow models for problem-solving and potential outcomes.
Strong analytical abilities, technical expertise, communication, and problem-solving skills.
Must be well-versed in enterprise applications, data management, and systems integration.
Able to identify and analyze problems, develop and evaluate potential solutions, and implement the most effective solution.
Have a good understanding of relevant regulations and compliance requirements in industries in which they have worked.
Have hands-on knowledge of data analysis and diagramming tools.
