We provide Salesforce CRM managed services to ensure your business operations run seamlessly, without the overhead of maintaining an in-house team. Our certified Salesforce consultants provide continuous support, monitoring, and optimization, ensuring your CRM system evolves alongside your business. With managed services, you gain access to multi-cloud Salesforce expertise, scalable resources, and faster problem resolution, often at a lower cost than maintaining in-house resources. We focus on enhancing system performance, user experience, customizations, and data integrity, enabling your team to concentrate on growth-driven activities.
Whether you're facing integration challenges, needing customization, or requiring ongoing maintenance, our team ensures your Salesforce CRM delivers peak performance, maximizes ROI, and fuels exceptional customer experiences.
We ensure your Salesforce CRM is always running optimally. Our team conducts regular health checks, monitors performance, and proactively addresses potential issues before they impact your business, keeping your CRM environment secure and efficient.
We tailor your Salesforce environment to meet unique business needs, including modifications to fields, page layouts, processes, workflows, Lightning flows, quick actions, custom objects, and validation rules. Our enhancements ensure your Salesforce CRM evolves with your business, optimizing performance and functionality.
Our managed services include ongoing user support and training to maximize adoption and effectiveness. We provide personalized assistance, resolving issues promptly and helping your team leverage Salesforce CRM to its full potential.
We provide comprehensive support for data import, export, and update activities, while ensuring robust data security. Our services include creating and managing reports, dashboards, and report types, as well as scheduling and exporting reports, to give you actionable insights and maintain data integrity.
Keep your Salesforce CRM seamlessly connected with other business systems. We manage integrations, ensuring smooth data flow and consistent performance across platforms, enabling a unified and efficient operational environment.
Continuously improve your Salesforce CRM with our optimization services. We analyze system performance, provide actionable insights, and implement enhancements to ensure your CRM remains aligned with your business objectives.
Stay ahead with the latest Salesforce updates. Our team manages upgrades and new releases, ensuring your CRM benefits from the latest features and improvements without disrupting your business operations.
“We wanted a digital experience that could help us move the needle, not only from a financial perspective, but also really drive guest experience. We wanted a great partner that could be strategic, innovative, and help us stand out in our market and across the entire gaming industry and for this reason we selected Icreon as a partner.” - Ryan McGrath, Executive VP of Digital Marketing Innovation, MLCV
Slumberland Furniture, a family-owned business operating for over 55 years, with 125 stores across 12 states, was facing strong competition from digital retail giants like Wayfair and Amazon. They wanted to transition to Salesforce Commerce Cloud in order to maintain a seamless integration between their online and physical stores. Uncover how Slumberland Furniture transformed their digital presence, crafting a seamless, integrated experience across online and in-store customer journeys.
