Strategy & Consulting
Icreon conducted website audits and provided a fail-safe strategy to scale the ecommerce platform, improving the customer experience and meeting growing customer needs for long-term business value.
In the fiercely competitive world of skincare, where the pursuit of perfection is relentless, one company stood determined to raise the bar and set new standards of excellence. But in order to truly establish a dominant presence, they knew that they needed to create a digital footprint that was not only impressive in appearance but could also deliver a seamless shopping experience, drive conversions, boost revenue, and scale effortlessly with product demand.
As a skincare company rising to prominence in a competitive market, Motif faced significant obstacles to achieve its growth goals due to limitations in its digital commerce shopping experience. Despite attempts to work with other vendors in the past, Motif failed to see measurable results in conversion and revenue. To overcome these challenges, they sought a digital experience agency with a broad range of expertise, from frontend development and digital commerce to customer experience and SEO strategy, and the capability to execute a strategic vision with customized frontend and backend ecommerce development.
Motif sought a partner with extensive Shopify ecommerce development experience that could deliver a high-performing online shopping experience, maximize conversions, and drive revenue growth. The ideal partner would also have the ability to provide data-driven insights, track customer behavior, and help them understand customer needs better. Ultimately, Motif needed a partner that could help them achieve their growth goals and elevate their brand in the competitive skincare market.
Icreon helped Motif scale its Shopify platform and delivered a way for them to better leverage analytics providing insights to help them make informed decisions. With Icreon’s technical expertise in ecommerce development, the team made customizations to decrease page loading times, fix technical SEO issues, and deploy strategic funnels to increase customer engagement to drive ecommerce conversions.
Icreon's solution included tracking user behavior and other crucial metrics to help Motif better understand its customers, as well as conducting a thorough competitor analysis to uncover opportunities for streamlining the customer experience. Throughout the process, the Icreon team worked closely with Motif to release frequent updates and apply insights from analytics tools to achieve optimal results.
Icreon conducted website audits and provided a fail-safe strategy to scale the ecommerce platform, improving the customer experience and meeting growing customer needs for long-term business value.
Icreon's digital strategists improved analytics for the client's website with recommended tools and seamless integration to gain valuable insights and refine customer experiences. Motif Beauty made informed decisions and achieved better results.
Icreon developed a high-performing ecommerce store, optimizing metrics to increase shopping cart conversion rates for the beauty brand. Customizations included page speed, code, and image optimization, turning visitors into customers.
Icreon drove CX transformation for the brand by using data and analytics to create personalized moments, eliminating friction points, and improving relevant metrics for a more relevant and personalized customer experience.
With the right customizations on its ecommerce platform, Motif Beauty had a significant increase in conversion ratio. They doubled Cart Conversions and increased revenue by optimizing the website code, page speed, and other SEO optimization metrics. The new website has helped the company establish its digital presence as a gateway to attract customers and drive more engagement and conversions.